The Call Manager application suite ~
the most intuitive and manageable communication
tools in the business today.
Eliminate information silos by unifying all your users
Regardless of their role in
your or
ganization or their
location, Call Manager is
transfor
ming the way
employees communicate
with productivity features
such as quick access to
directories, as well as a
user’s availability and
location, making it easier
to choose the right com-
munication mode at the
right time. Superior video
quality enhances the com-
munication experience.
And productive
collaboration sessions are
fast and easy to facilitate.
Put users at ease and free
up the IT
department
One single interface r
educes
training effor
ts as well as
capital and operating
expenditures. With one
installation process, a single
application to support
and no additional servers
to deploy and maintain, the IT workload is reduced.
Be better prepared when users know more
about each caller
Call Manager simplifies operations by connecting
people and infor
mation mor
e efficiently. Users are
notified of the incoming calls (or IM) via a discreet
alert, allowing them to answer in a simple click. Call
Routing Slips and Call Notes help users answer,
direct or redirect the callers appropriately. Busy users
can manage up to sixteen calls in the same window
—Call Manager intuitively places the current call on
hold when a new call is answered and allows users to
send callers directly to voicemail with a single click.
Redefine productivity with faster, more
accurate access
With QuickDialer, users
enjoy rapid access to
dir
ectories or their personal
Outlook
®
contacts. Users
can quickly find and connect
to the person they need.
When a phone call isn’t
right, QuickDialer also
provides a quick and
easy way to contact them using an IM or an e-mail.
Productivity is improved when users can reach
their party faster, with the most appropriate
communication modes of the moment.
No wasted time by leveraging the Outlook
application
With Outlook integration, users can manage
voicemail and contacts with featur
es that allow
them to:
• Listen, replay,
forward and save
voicemail right
from the inbox
• Call contacts right
from the Outlook
application
• Define call handling
from a Meeting/
Appointment
request
Build a contact list
and build team
efficiency
Call Manager’
s unique
blend of phone
a
nd
IM presence lets
users add a contact
and see their phone
and IM status either in
one combined, simple
view or an expanded
view for power users.
Intuitive IM and
Presence Control
makes communication
quick and easy, saving
time and money by resolving issues faster. For
group interactions, users can access the optional
Converged Conferencing Console to initiate a
collaboration session.
Communicate with more team members, more
fr
equently through IM
Choose the IM option and open up more opportunities
to communicate. Through IM users can:
•Contact people in remote locations
•Communicate when a voice call is too intrusive
•Have side bar conversations
•Save and archive chat conversation
•Enjoy a worry-free, secure IM infrastructure
•Escalate a chat to a phone call in one step
Have face-to-face
video meetings with
colleagues, without
going anywher
e
V
ideo makes remote
meetings easier,
r
educes travel
expenses, improves
collaboration, builds
stronger relationships and makes remote workers
feel part of the team. With affordable off-the-shelf
webcams, placing clear, crisp person-to-person
video calls is as easy as a phone call.
Figure 2: Automatic completion allows your users to quickly
dial their contacts
Figure 1: Manage multiple calls at once
ShoreWare Call Manager
“One interface
integrates video,
voice, messaging
and data.”
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